Refund policy

Last Updated: 27 September 2026

At Anythingurs.in, we want you to receive your order in good condition and as expected.

Because our mouse pads are printed and manufactured specifically for each order, we generally do not accept returns or refunds for change of mind, personal preference or incorrect ordering.

However, if your order arrives damaged, defective, misprinted, incorrect or has another manufacturing/fulfilment issue, we will review the issue and work with our fulfilment partner to provide an appropriate resolution.

1. Order Cancellation

Orders are processed for production after they are successfully placed.

If you need to cancel an order, please contact us as soon as possible after placing the order.

Once an order has entered production, been printed, packed or shipped, cancellation may no longer be possible.

If cancellation is accepted before production begins, any eligible refund will be processed through the original payment method, subject to applicable payment processing conditions.

2. Returns Are Generally Not Accepted

Anythingurs products are printed and fulfilled specifically for individual orders.

Therefore, we generally do not accept returns or refunds for:

  • Change of mind

  • Personal preference

  • Colour preference

  • Design preference

  • Ordering the wrong product

  • Ordering the wrong quantity

  • Customer no longer wanting the product

  • Minor differences that do not constitute a manufacturing defect

  • Incorrect expectations regarding the appearance of a product based on different screen/device settings

We strongly recommend checking the product details, dimensions and product images before placing your order.

3. Eligible Issues

You may be eligible for a replacement or refund if you receive a product that is:

  • Damaged during transit

  • Defective or unusable

  • Incorrectly printed

  • Significantly misprinted

  • Different from the product ordered

  • Missing from the order

  • Affected by a manufacturing or fulfilment error

Each case is reviewed individually.

4. Reporting a Damaged or Defective Product

If your mouse pad arrives damaged, defective or incorrectly printed, please contact us within 7 days of delivery.

To help us investigate the issue, you may be required to provide:

  • Order number

  • Clear photographs of the product

  • Clear photographs of the packaging

  • Photographs showing the issue or defect

  • A continuous unboxing video, where available

  • A brief description of the issue

For transit-damage claims, please keep the original packaging until the issue has been resolved.

Our fulfilment partner may require photographs, packaging evidence and an unboxing video when reviewing damaged, defective or misprinted product claims.

5. Unboxing Video

We strongly recommend recording a continuous unboxing video when opening your package.

The video should clearly show:

  1. The unopened package.

  2. The shipping label.

  3. The condition of the package before opening.

  4. The package being opened.

  5. The product being removed.

  6. The complete product and any visible damage or printing issue.

An unboxing video can help establish whether damage occurred during transit and may be required by our fulfilment partner when processing certain claims.

6. Wrong Product or Wrong Print

If you receive a product that does not match your order, or the product has a significant printing error, contact us within 7 days of delivery.

Please provide photographs clearly showing:

  • The product received

  • The printed design

  • The shipping/packing label

  • The issue with the product

After reviewing the claim, we may offer a replacement or another appropriate resolution.

7. Replacement

If your claim is approved, we may provide a replacement product instead of accepting a physical return.

Replacement orders may be produced and shipped through our fulfilment partner.

The replacement product will generally correspond to the original product ordered.

A replacement may not be provided where the issue is caused by customer-provided information, incorrect ordering or normal product variation.

8. Refunds

If a refund is approved, it will generally be issued to the original payment method used to place the order.

The amount and method of refund will depend on the circumstances of the case and the payment method used.

Refund processing time may vary depending on the payment gateway, bank or financial institution.

Anythingurs is not responsible for delays caused by banks or payment service providers after a refund has been initiated.

9. Return Shipping

Where a physical return is specifically requested or required for an approved claim, we will provide appropriate instructions.

Do not send a product back to us without first contacting our customer support and receiving return instructions.

Unauthorised returns may not be accepted or processed.

10. Refunds for Lost Shipments

If your shipment is confirmed as lost in transit by the relevant shipping or fulfilment partner, we will coordinate with the fulfilment partner to determine the appropriate resolution.

Depending on the circumstances, the order may be reproduced and shipped again or an eligible refund may be processed.

11. Return to Origin (RTO)

An order may be returned to origin if delivery cannot be completed because of circumstances such as:

  • Incorrect or incomplete address

  • Incorrect PIN code

  • Customer unavailable

  • Customer not contactable

  • Customer refusing delivery

  • COD payment not being available

  • Premises being closed

  • Delivery location being unserviceable

  • Other courier-related reasons

An RTO caused by customer-provided incorrect information, refusal of delivery or customer unavailability does not automatically qualify for a refund.

If you want the order to be reshipped after an RTO, additional shipping or fulfilment charges may apply where applicable.

12. COD Orders

For Cash on Delivery orders, customers should accept the shipment and pay the applicable amount at the time of delivery.

If a customer refuses a COD shipment or the order becomes RTO due to customer-related reasons, the order may not qualify for a refund.

Repeated COD refusal or failed deliveries may also affect the availability of COD for future orders.

13. Product Variations

Printed products may sometimes have minor variations in:

  • Colour

  • Print appearance

  • Brightness

  • Contrast

  • Alignment

  • Texture

These variations may occur because of differences between screens, printing processes, materials and production conditions.

Minor variations that do not materially affect the product will generally not be considered a defect.

However, significant printing errors, incorrect designs or substantial manufacturing defects may qualify for a replacement or refund after review.

14. Customer-Provided Information

Customers are responsible for providing accurate information during checkout.

Anythingurs is not responsible for issues caused by:

  • Incorrect shipping address

  • Incorrect PIN code

  • Incorrect phone number

  • Incorrect email address

  • Incorrect order selection

  • Customer-provided information or instructions

If an order has already entered production, changes may not be possible.

15. Items Damaged After Delivery

Anythingurs is generally not responsible for damage caused after successful delivery due to:

  • Improper use

  • Accidental damage

  • Cutting or modifying the product

  • Exposure to unsuitable conditions

  • Improper cleaning

  • Normal wear and tear

  • Any use outside the intended purpose of the product

Such cases may not qualify for a replacement or refund.

16. How to Request a Return, Replacement or Refund

To report an eligible issue, contact Anythingurs through the contact information provided on our website.

Please include:

Order Number:
Name:
Mobile Number/Email:
Issue:
Photographs/Videos:

Our team will review the information and, where necessary, coordinate with our fulfilment partner.

Please do not send the product back before receiving instructions from us.

17. Claim Review

All return, replacement and refund requests are subject to verification.

We may request additional information, photographs, videos or other evidence to determine whether the issue qualifies under this policy.

The final resolution may depend on the nature of the issue, available evidence and the fulfilment partner's investigation.

18. Processing Time

Once an eligible claim has been approved:

  • Replacement production will begin after approval and may take the applicable production time.

  • Refunds will be initiated through the applicable payment method.

  • The time taken for the refund to appear in your account may depend on the payment gateway or bank.

We will communicate relevant information about the resolution where applicable.

19. Policy for Custom or Personalised Products

If a product contains a customer-selected or customer-provided design, image, text or other personalised information, the order is considered specifically produced for that customer.

Such products cannot generally be returned simply because the customer changes their mind or does not like the selected design.

Claims relating to manufacturing defects, significant printing errors, damage or fulfilment mistakes will still be reviewed according to this policy.

20. Policy Changes

Anythingurs may update this Return & Refund Policy from time to time to reflect changes in our products, fulfilment process, payment methods, return procedures or applicable requirements.

The updated version will be published on this page with a revised "Last Updated" date.

21. Contact Us

If you have an issue with your order, please contact us as soon as possible.

Brand: Anythingurs
Website: Anythingurs.in
Product Category: Custom Printed Mouse Pads
Fulfilment Partner: Qikink

When contacting us, please provide your order number and relevant photographs or videos so that we can review your request efficiently.

Important Note

Anythingurs products are printed and fulfilled through a third-party fulfilment partner. Therefore, certain claims may need to be reviewed and processed in coordination with our fulfilment and shipping partners.

The availability of a replacement or refund is determined after reviewing the specific circumstances of the order and the applicable evidence.